Lisa Clonch Tschauner is the author of Rule of Thumb: A Guide to Customer Service and Business Relationships (WriteLife, 2012) and is the owner of Dynamic Concepts. An Instructor of Entrepreneurship and Business at Central Community College, Lisa coordinates the Entrepreneurship Center at Central Community College. She is well-versed in communication theory as well as applicable methods and is an active public speaker. Lisa has authored books, articles and worked on many research projects. She also volunteers on local and state coalitions and boards. Tschauner lives in Central Nebraska with her husband, and two teenage children.